What can we do for you, view our treatments here →

Terms & Conditions

Thank you for shopping in our online store! We are here to assist you if you are not completely satisfied with your purchase. Please read the following information for details on returns and refunds with Sculpt Body & Wellness Clinics. For any inquiries related to your order, kindly reach out to us at [email protected].

Returning an Unwanted Item

You have a 14-day window from the date of receiving your item to initiate a return. To qualify for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging and accompanied by receipts or proof of purchase.

For all returns, our goal is to process your refund within 14 days of receiving the item. Please note that we do not accept returns for unwanted items after the specified return period.

Responsibility for Returns

All return items are your responsibility until they reach our warehouse. Please ensure that products are properly packaged to prevent damage during transit, and obtain proof of postage when sending your return item. Return delivery costs are not covered by Sculpt Clinics.

Received a Faulty or Incorrect Item?

If you received an incorrect item by mistake, we apologize for the error and will send you the correct product while covering the return cost. If the item you received is faulty, please email [email protected] with the following information:
  • Proof of purchase/receipt
  • Order number
  • Photographs of the damaged or incorrect item
We will assess each case individually and request your patience in allowing sufficient time for a response.

Refunds

Upon receiving your item, we will inspect it and notify you of its arrival. We will promptly inform you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original payment method). The timeframe for receiving the credit will depend on your card issuer’s policies. Please note that we do not refund delivery or shipping costs.

Exchanges

We do not offer exchanges for products that have been opened or show signs of use for hygiene reasons. Exchanges can only be made if the item is returned undamaged and unopened. Sculpt Smile products are eligible for exchange with other Sculpt Smile items.

Additional Information

For further details, please contact us at [email protected]. Our customer care team is available around the clock to ensure you receive the best service possible.