Privacy Policy

Effective date: 19 October 2026

Website: https://sculptbodyclinics.com.au

This Privacy Policy applies to the services provided by Sculpt Body & Wellness Clinics (“Sculpt”, “we”, “our” or “us”) through our website, clinics, booking channels and other services.

Your privacy is important to us. We take our responsibility to protect your personal information seriously and handle it in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), where applicable, and other relevant Australian laws.

This Privacy Policy explains how we collect, use, store and disclose your personal information, including sensitive health information; how you can access and correct your information; and how you can raise a privacy concern or complaint.

By providing personal information to us, you acknowledge that we will handle it in accordance with this Privacy Policy and applicable law. Where consent is required, particularly for sensitive information or optional marketing activities, we will seek the appropriate consent.

What Personal Information Do We Collect?

The type of information we collect depends on how you interact with Sculpt and the services you receive.

Personal and Contact Information

We may collect:

  • Your full name and date of birth.

  • Email address and telephone number.

  • Preferred clinic location and appointment preferences.

  • Booking history, enquiries, feedback and correspondence with our team.

Treatment and Health Information

As part of our consultation and treatment processes, we may collect sensitive information, including:

  • Medical history and relevant health conditions.

  • Current medications, supplements and allergies.

  • Skin conditions, sensitivities and treatment contraindications.

  • Previous cosmetic, aesthetic or other relevant treatments.

  • Consultation notes, suitability assessments and treatment plans.

  • Treatment records, progress notes and aftercare recommendations.

  • Before-and-after photographs or videos taken for clinical documentation or treatment monitoring.

  • Information relating to adverse reactions, treatment concerns or follow-up consultations.

We collect health information when reasonably necessary for providing our services, assessing treatment suitability, maintaining appropriate treatment records and supporting client safety. We will obtain consent where required by law.

Booking, Payment and Transaction Information

We may collect and maintain:

  • Appointment dates, times, booking confirmations and changes.

  • Treatment and package purchases.

  • Deposit payments, including applicable $50 booking deposits.

  • Payment amounts, transaction references and refund records.

  • Payment history, invoices and receipts.

  • Information needed to process payments, refunds or payment disputes.

Payments may be processed through third-party payment providers. We do not intentionally collect or retain full payment card details where these are processed securely by an external provider on our behalf.

Photographs, Videos and CCTV

We may collect photographs or videos for clinical records, treatment progress monitoring or other purposes explained to you.

Where we intend to use identifiable client photographs or videos for promotional purposes, including on our website, social media or advertising materials, we will seek separate consent for that use. Consent to marketing use is separate from consent to receive treatment.

CCTV footage may be collected at clinic premises where CCTV is installed for legitimate security and safety purposes.

Website and Digital Information

When you visit our website or interact with our online content, we may collect:

  • IP address and device information.

  • Browser type and operating system.

  • Website pages visited and interactions with our content.

  • Date, time and duration of website visits.

  • Referral sources and advertising campaign information.

  • Cookie identifiers and other online tracking information.

We may use cookies, analytics tools, tracking pixels and similar technologies, subject to applicable law and any required consent or preferences.

How Do We Collect Your Personal Information?

We may collect personal information directly from you or, where permitted by law, from other sources.

This may occur when you:

  • Book an appointment online, by telephone, email or through another booking channel.

  • Complete a consultation form, client card, medical history questionnaire or treatment consent form.

  • Attend one of our clinics for a consultation or treatment.

  • Purchase a treatment, package, promotion or other service.

  • Make a payment or request a refund.

  • Contact us through our website, social media, email, telephone or messaging services.

  • Subscribe to our newsletter or request information about our offers.

  • Provide feedback, submit a complaint or participate in a promotion.

  • Interact with our website, online advertisements or digital campaigns.

Where permitted by law, we may also receive information from authorised service providers, payment processors, booking platforms and other third parties involved in delivering our services.

You are not generally required to provide personal information. However, if you do not provide information necessary for a booking, consultation or safety assessment, we may be unable to confirm your appointment or provide the requested treatment.

Why Do We Collect and Use Your Information?

We collect, hold, use and disclose personal information for purposes reasonably connected with our business and services, including to:

  • Manage enquiries, bookings, appointments and cancellations.

  • Confirm appointments and communicate relevant booking changes.

  • Conduct consultations and assess treatment suitability.

  • Maintain accurate clinical and treatment records.

  • Provide treatments, aftercare guidance and follow-up communications.

  • Process payments, deposits, refunds and package purchases.

  • Manage memberships, loyalty benefits, referral credits and promotions where offered.

  • Respond to questions, feedback, complaints and service requests.

  • Improve our treatments, customer experience and clinic operations.

  • Conduct internal reporting, business analysis and service quality reviews.

  • Maintain appropriate safety, security and record-keeping processes.

  • Meet our legal, regulatory, insurance and professional obligations.

  • Investigate suspected fraud, security incidents or other unlawful activity.

  • Send service updates and marketing communications where permitted.

  • Measure the performance of our website, advertising and promotional campaigns.

  • Carry out other purposes disclosed to you at the time of collection or otherwise permitted by law.

We will not use sensitive health information for unrelated marketing purposes merely because it was collected during a consultation or treatment.

Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, where you have consented, or where disclosure is otherwise permitted or required by law.

These third parties may include:

  • Booking, scheduling and client management platform providers.

  • Secure payment processors and financial service providers.

  • Website hosting, IT support and cybersecurity providers.

  • Email, SMS, telephone and client communication providers.

  • Marketing, analytics and advertising service providers.

  • Professional advisers, insurers and auditors.

  • Medical practitioners or other appropriately authorised professionals involved in your care, where relevant.

  • Regulators, government authorities, law enforcement agencies or courts where legally required or authorised.

We may also disclose information where necessary to respond to a legal claim, protect the safety of individuals, investigate a suspected breach or comply with a lawful request.

We do not sell your personal information as a standalone commercial product.

Where third parties process information on our behalf, we take reasonable steps to ensure that appropriate privacy and security safeguards are in place.

Marketing Communications and Advertising

We may use your contact details to provide information about Sculpt's treatments, services, special offers, promotions and clinic updates where permitted by law.

Marketing communications may be sent by email, SMS or other communication channels for which the relevant legal requirements are satisfied.

You can opt out of marketing communications at any time by:

  • Using the unsubscribe link in an email, where available.

  • Following the opt-out instructions in a marketing message.

  • Contacting us using the details provided in this Privacy Policy.

We will process opt-out requests within the period required by applicable law.

Opting out of marketing will not prevent us from sending necessary non-marketing communications, such as appointment confirmations, booking changes, payment receipts, treatment-related information or important service notices.

Online Advertising and Tracking

We may use advertising and analytics platforms, including Meta advertising tools or similar technologies where enabled, to understand how people interact with our website, measure campaign performance and improve our advertising.

These technologies may collect or receive information about your website activity and may help advertising platforms deliver or measure relevant advertisements.

Where this activity involves personal information, we will handle it in accordance with applicable privacy and direct marketing requirements. We will not disclose sensitive health information to advertising platforms for targeting purposes merely because you have enquired about or received a treatment.

You can manage available cookie preferences through our website, where provided, and adjust advertising preferences through the relevant platform.

Cookies and Tracking Technologies

Our website may use cookies, pixels, web beacons and similar technologies to:

  • Ensure website functionality.

  • Remember certain preferences.

  • Understand website traffic and visitor interactions.

  • Measure the effectiveness of advertising campaigns.

  • Improve website performance and user experience.

Some technologies may be provided by third-party analytics or advertising services.

You can manage cookies through your browser settings and any cookie preference tool available on our website. Disabling certain cookies may affect some website features.

Where required, we will seek consent before using non-essential tracking technologies.

Storage and Security of Personal Information

We may hold personal information electronically and, where applicable, in physical records. Information may be stored using our own systems or third-party platforms that support our booking, treatment, payment, communication and business operations.

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

  • Restricting access to personal information to authorised personnel.

  • Using password protection and access controls.

  • Maintaining appropriate physical security for clinic records.

  • Using secure systems and data transmission methods where available.

  • Requiring relevant service providers to maintain appropriate safeguards.

  • Reviewing and managing access to information according to business needs.

No method of electronic storage or transmission is completely secure. However, we take reasonable steps to protect the information we hold.

If a data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including the Notifiable Data Breaches scheme where applicable.

Overseas Disclosure of Personal Information

Some third-party service providers we use may store or process personal information outside Australia.

Where applicable, these providers may operate in overseas locations depending on the services used and their hosting arrangements.

We will take reasonable steps to comply with applicable Australian privacy requirements before disclosing personal information overseas. Where required, we will inform you of relevant overseas disclosures and obtain consent where appropriate.

If you would like further information about overseas handling of your personal information, you may contact us using the details below.

Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact Sculpt using the contact details in Section 15.

We may need to verify your identity before responding to your request to protect your information from unauthorised access.

We will respond within the timeframe required by applicable law. In certain circumstances, we may be permitted to refuse access or correction. If we refuse a request, we will explain our decision where required or appropriate and advise you of any available complaint options.

We will not charge for making a request itself unless permitted by law. If a reasonable fee applies to providing access, we will inform you beforehand.

Retention and Deletion of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain treatment records, meet legal and regulatory obligations, resolve disputes and protect our legitimate interests.

Some treatment or health records may need to be retained for a legally required period, depending on the nature of the service and the applicable requirements.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.

You may request the deletion of information where appropriate. However, we may be unable to delete certain records if retention is required or authorised by law, or if the information must reasonably be retained for legal, safety or record-keeping purposes.

Withdrawing consent to a particular use of your information does not necessarily require us to delete all records previously collected lawfully.

Before-and-After Photographs and Promotional Content

Sculpt may take photographs or videos to document treatment progress, assess results and maintain appropriate treatment records.

Where we wish to use identifiable photographs or videos for promotional purposes, including our website, social media, advertising campaigns or other marketing materials:

  • We will explain the intended promotional use.

  • We will request separate consent for that use.

  • You may decline promotional consent without that decision, by itself, affecting your eligibility for treatment.

  • We will use the material within the scope of the consent provided.

You may withdraw consent for future promotional use by contacting us.

We will take reasonable steps to stop future use of the relevant material following a valid withdrawal request. However, we may not be able to retrieve material that has already been printed, distributed, shared by third parties or published in circumstances where removal is not reasonably possible.

Clinical photographs and treatment records will be handled in accordance with applicable privacy requirements and the consent arrangements relevant to their collection and use.

Privacy of Minors

Where a client is under 18, we may take additional steps to verify identity, assess decision-making capacity and obtain consent or involvement from a parent, guardian or other authorised person where required by law or appropriate to the circumstances.

We handle information relating to minors with particular care and will only collect and use it for appropriate purposes.

Privacy Complaints and Concerns

If you believe Sculpt has mishandled your personal information, you may submit a privacy complaint using the contact details below.

Please provide sufficient information about your concern so we can investigate it, including relevant dates, communications or other details where available.

We will:

  1. Acknowledge your complaint where appropriate.

  2. Review the circumstances and relevant records.

  3. Take reasonable steps to investigate the concern.

  4. Communicate the outcome and any proposed resolution.

We aim to resolve privacy complaints promptly and fairly.

If you are not satisfied with our response, you may be able to refer your complaint to the Office of the Australian Information Commissioner (OAIC), subject to its applicable complaint requirements.

Office of the Australian Information Commissioner

Website: https://www.oaic.gov.au
Telephone: 1300 363 992
Postal address: GPO Box 5218, Sydney NSW 2001

Contact Us

For questions about this Privacy Policy, requests to access or correct your personal information, marketing opt-out requests or privacy complaints, please contact:

Sculpt Body & Wellness Clinics

Website: https://sculptbodyclinics.com.au

Privacy contact email: contact@sculptbodyclinics.com.au

You may also contact your preferred Sculpt clinic and ask for your request to be directed to the appropriate person.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology or legal obligations.

The updated version will be published on our website, with the revised effective date.

We encourage clients to review this Privacy Policy periodically to understand how their personal information is handled.

Sculpt Body & Wellness Clinics
https://sculptbodyclinics.com.au

Acknowledgement of Country

In the spirit of reconciliation, Laser Clinics Australia acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community.

We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.